I work best when I know your final destination. Use the search icon at the top left of the map screen. Enter your final destination here and I'll show you my parking locations in the area and your travel time from this Vicky location to the final destination. Have you found a suitable location? Then press the price on the card and then the image at the bottom of the screen. This will take you to the screen where you can make a reservation or start a parking action immediately. Do you choose to make a reservation? Top! Then you have a guaranteed parking space. Once you have arrived at the Vicky location, you can easily drive in and out of the garage yourself via your booking. You will find this under "Bookings" at the bottom of the menu. And via the button "Enter parking space" you open the barrier. Are you leaving again? Then don't forget to press "Exit parking space", so I know you're gone.

Ooh, that's annoying. Most likely it is due to your location services on the phone. Before opening the barrier I need to know if you are near the garage. That is why it is important that I have access to the location service of the phone. You can easily configure this in the phone's settings. I only use the location to see if you are nearby when you open it. Other data is not used! You can check whether the settings are correct in the Vicky app via the screens: More -> Edited account -> Scroll down to Application Settings.

Unfortunately, then I have to disappoint you. Parking with iDeal via Parking Direct is not possible. This is only possible if you link your credit card. With a credit card it is possible to start a parking direct parking action. But don't worry, you can still park via a reservation. If you are standing in front of the barrier, you can easily make it within a few steps and this reservation becomes active immediately. Just don't forget to book extra time if you are approaching the end of your reservation and decide to stay longer. That prevents extra costs!

Loading the parking spaces can take a while. You will see a gray radar in the top right corner of the screen when I am busy loading the parking spaces. If you are parked, you will only see the garage on the map where you are parked. You can still make a booking by adding garages to your favorites. It is also possible to make a booking at the garage where you are parked. Then go to your current booking and press "Parking details".

Do you have a reservation? Then you can drive in and out as often as you want during your booking! Handy for when you want to do some shopping or for an outing. You use the buttons "Enter parking space" and "Enter parking space" for this. Your booking will remain active for when you return!

You can pay for a booking in two ways.

• • For direct parking you use your credit card. The amount will be debited afterwards and you therefore pay per minute.
  • For a reservation you can use an iDeal payment or your credit card. You always pay for your reservation in advance when making the booking. Of course you can always extend this if you stay longer.

Before you can use a payment method, you must have added it. You can do this easily via the menu at the bottom of the screen via the "More" button and then "Payment methods".

Depending on the availability of the parking space, it is possible to extend your booking. Go to your current booking via "Bookings" and choose "Extend period" under the three (•••) dots in your booking screen. You pay in advance for the extended period. Make sure you do this in time, otherwise the place may already have been given to someone else and they won't be able to park. In addition, you end up in the "Increased rate", and of course we prefer not to!

Via Vicky you arrange it all yourself via the app, how cool is that? Are you at the parking location? Then go to your current booking, via "Bookings" at the bottom of the menu. With the button "Enter parking space" you get access to the parking lot. Is it a closed area? Then the button "Access on foot" appears, via that button you can leave the location on foot.

• The hourly rate is the price per hour, which increases per minute, starting at the minimum rate and up to the 24-hour rate. • The minimum price is the minimum amount charged to the tenant. This amount is not added to the account, but is an advance. • The 24-hour price is the maximum amount charged per 24 hours. Have you reached the 24-hour rate? Then the amount stops increasing. After 24 hours the amount starts to run again until you have reached the 24 hour rate again.

Oops, then you're probably in the increased rate. Vicky indicates well in advance on three different notifications that the booking is almost coming to an end and you have to extend it. Therefore always give the app access to the notifications on your phone, Vicky only messages you about information about your booking, nothing more and nothing less! If you have not renewed in time, you must first pay the increased rate. You will then have access to the booking again for 15 minutes to leave the parking space or to extend the booking. So be on time, that prevents unnecessary costs and you help Vicky use the parking lot as efficiently as possible.