The gate won’t open even though I’ve made a booking

Yikes, that’s annoying. This probably has to do with the location settings of your phone. Before opening the barrier, I need to know if you’re near the garage. That’s why it’s important that I have access to the location service of the phone. You can easily change this. I only use the location to see if you’re nearby when you open my app. I don’t use any other data! You can check whether your settings are correct in the Vicky app via the screens: More -> Edited account -> Scroll down to Application settings.

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