How do I contact Vicky’s helpdesk?

You can easily arrange this via the app. Via “More”, at the bottom of the menu and then “Live support” you choose “Live chat” or “Call the helpdesk”. Between 07:00 and 21:00 live chat messages are answered within two minutes.

Outside these hours you can call the emergency number in an emergency or press “Call the helpdesk”, then you will be immediately forwarded to an employee.